Cancellation
Starting template — not yet reviewed by the marketplace.
This page was made from a template of the marketplace software. It is a starting point only: [legal_name] should have it checked by its own legal adviser before relying on it.
Before dispatch
You can cancel an item until the seller ships it; the full amount is refunded.
After dispatch
Refuse the delivery or ask for a return under the seller's return terms.
When a seller cancels
If a seller cannot fulfil an item, it is cancelled and refunded in full, and we record it against the seller's service score.